Webstore FAQ

Welcome to our Webstore FAQ section!

Here, you will find answers to common questions about our Webstore, including its benefits, how it differs from the In-Game Store, and details about the purchasing process. Whether you're curious about exclusive offers, payment methods, or ensuring a secure shopping experience, this guide has you covered.

Explore the topics below to make the most of your shopping experience!

General Webstore Information:

• What is the Webstore?
  The webstore is the official platform where you can purchase exclusive bundles and special offers for your Warhammer Combat Cards. It’s designed to provide you with the best value, greater rewards, and a seamless shopping experience.
  
  
• Is the Webstore an official Warhammer Combat Cards product?
  The webstore is a result of the official partnership between Warhammer Combat Cards and Little Yeti.
  
  
• What is the purpose of the Webstore?
  The Webstore offers enhanced value through exclusive bundles that provide additional benefits compared to those available in the In-Game Store, along with secure transactions and seamless delivery to your game account.
  
  
• Why is there both an In-Game Store and a Webstore?
  Both stores offer different deals catering to various player needs. The webstore focuses on added value and exclusive bundles.
  
  
• Can I suggest new items or bundles for the Webstore?
  Yes! You can share your suggestions and feedback with our Customer Support team here.
  
  
• How do I report a bug related to the Webstore? 
  You can report a bug here.
  
  
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Account & Purchases:

• How do I create an account on the Webstore?
  You can create an account for the Webstore by registering which you can do here or by clicking the “Register” link in the navigation. All you need is your User ID from the game and an email address.
  
  
• Where do I find my User ID?
  Open Warhammer: Combat Cards and go to Settings from where you can access your profile. Your unique User ID is displayed here and can be copied by tapping the “Copy Player ID” button.
  
  
• What happens if I don't receive my purchase?
  If you haven't received your items within 24 hours, contact the dedicated support team here.

• Why is the amount I pay at checkout different than what I see in my cart?
  The total amount at checkout may be different than what is displayed in your cart due to applicable taxes, currency conversion fees, and processing fees from the payment provider.
  
  Taxes are applied based on your location and local tax regulations, while currency conversion and processing fees may vary depending on your selected payment method.

  If you have any concerns or questions about the final amount charged, feel free to reach out to our support team for assistance here.

• Is my data safe when using the Webstore?
  Yes, the webstore uses advanced encryption and complies with EU privacy laws and GDPR standards.

Products & Exclusivity:

• Are the products in the webstore different from the in-game store?
  The webstore provides access to unique bundles and personalized deals that may not be found in-game at all times.
  
  
• How often are new deals added to the Webstore?
  New deals are added regularly, especially during events, holidays, and when a new season launches.

• Will there be webstore-only giveaways?
  A: Webstore-only giveaways are being considered. Having a webstore account might give you access to extra giveaways and special rewards.