If you lost access to your account or want it transferred/synced to another device, there are a few steps that have to be observed:
1. If the account linking is toggled off or you are switching to a device with a different OS. The game will start a new account on the device you wish to continue playing. Please finish the first tutorial fight, and proceed to enter a ticket from the Settings Menu( Gearwheel icon in the top right) > Help and Game Guide > Create a new ticket.
2. In the ticket, please provide the following information:
- The name of your old account
- An estimate of the old account's registration date
- The last time you logged in to your old account
- The current amount of in-game currency (plasma, coins), your current player rank, and ranking points
- If you have made any in-game purchases, it is mandatory that you provide us with a copy of the receipt of your last purchase (purchase id, date, item, and amount need to be visible)
For information on how to access the receipt of your last in-game purchase, click here.
That's it! Once we have all this information, we can help you recover your lost account or help you sync it to a new device.