If you find your Gems count lower than it previously was, this is because they have been spent in the somewhere game.
Nonstop Knight 2 cannot use Gems autonomously, meaning any use and/or purchase of Gems must be requested and confirmed by the player. Of course, accidental purchases or interactions with Gems are always a possibility. To limit such accidents, we have added confirmation steps within the game whenever possible.
The unexplainable loss of Gems could be caused by a multiple number of reasons:
- Maybe someone else (friends, family members, etc.) has accessed your phone and spent Gems in the game
- Maybe you have logged in to your game on someone else's device and have not logged out again
- Maybe you didn't lock your screen and Gems interactions were accidentally triggered while having your phone in your pocket or similar
Unfortunately, we have to let you know that we cannot refund or compensate spent Gems. Should you have additional questions about this, please free to contact our Customer Support.